Privacy policy

Privacy Policy

Last updated: [01-Oct-2026]

Lakshnam Classics ("we", "us", "our") operates www.lakshnam.com. This Privacy Policy explains how we collect, use, share and protect your personal information when you visit our website, place an order or contact us. It is published in accordance with the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023, as applicable.

By using our website, you agree to the practices described in this policy.


1. Information we collect

Information you give us:

  • Name, email address, phone number, billing and shipping address when you place an order or create an account.
  • Messages you send us through WhatsApp, email, contact forms or social media.
  • Your email or phone number if you subscribe to our updates.
                

Information collected automatically:

  • Device and browser information, IP address, pages viewed, products browsed and how you arrived on our site, collected through cookies and similar technologies.

Payment information:

Payments are processed securely by Razorpay. We do not see or store your card number, CVV, UPI PIN or net banking credentials.


2. How we use your information

 

  • To process, ship and deliver your orders, and send order and delivery updates.
  • To respond to your queries and handle damage or replacement claims.
  • To send offers and new-collection updates, only if you have opted in. You can unsubscribe at any time.
  • To improve our website, products and shopping experience
  • To prevent fraud and meet our legal, tax and accounting obligations.


3. Who we share your information with

We do not sell your personal information. We share only what is necessary with trusted service providers who help us run our business:

  • Shopify - our e-commerce platform, which hosts our store and order data.
  • Razorpay - payment processing.
  • Shiprocket and its courier partners - order delivery and tracking.
  • Google Analytics and Meta (Facebook / Instagram) - website analytics and advertising.
  • WhatsApp - customer support and order communication.
  • Government or law enforcement authorities, where required by law.


4. Cookies

We use cookies to keep items in your cart, remember your preferences, understand how our website is used and show relevant ads on other platforms. You can control or disable cookies through your browser settings; some features of the store may not work fully without them.


5. How long we keep your information

We retain your information only as long as needed to fulfil your orders, provide support, and meet legal, tax and accounting requirements. After that, it is deleted or anonymised.


6. How we protect your information

Our store runs on Shopify's secure infrastructure with SSL encryption, and payments are handled by Razorpay's PCI-DSS compliant systems. While we take reasonable measures to protect your data, no online transmission is completely secure.


7. Your rights

You may ask us to:

  • access the personal information we hold about you,
  • correct or update inaccurate information,
  • delete your information (subject to legal record-keeping requirements),
  • withdraw consent to marketing communication at any time.

To make a request, write to [Support Email]. We will respond within a reasonable time.


8. Children

Our website is intended for users aged 18 and above. We do not knowingly collect personal information from children without verifiable parental consent.


9. Third-party links

Our website may link to other websites and social media platforms. We are not responsible for their privacy practices.


10. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.


11. Grievance Officer

If you have any concern about how your personal information is handled, please contact our Grievance Officer:

Email: lakshnamclassics@gmail.com

We will acknowledge your complaint within 48 hours and aim to resolve it within 30 days.