Refund policy

Return, Refund & Cancellation Policy

Last updated: 01-Oct-2026

At Lakshnam Classics, every saree and jewellery piece is inspected and packed by hand before dispatch. To maintain quality and hygiene standards for every customer, we do not accept returns or exchanges. Please read this policy before placing your order.

1. All sales are final

Returns, exchanges or refunds are not accepted for reasons such as change of mind, colour preference, draping preference or fit of the blouse piece.

We encourage you to read the product description, fabric details and measurements carefully, and to message us on WhatsApp at [Phone Number] before ordering if you have any questions. We are happy to share additional photos or a short video of any product.


2. When we will make it right We will offer a replacement or a full refund if you receive:

  • a product that is damaged in transit,
  • a product with a genuine manufacturing defect (such as a tear, hole or major weaving flaw), or
  • a product different from the one you ordered, or an item missing from your order.

3. How to raise a claim

  1. Contact us within 48 hours of delivery on WhatsApp at [Phone Number] or by email at [Support Email].
  2. Share your order number, clear photos of the issue, and the complete, unedited unboxing video starting from the sealed package.
  3. Our team will review your claim and respond within 1–2 working days.

Claims raised after 48 hours, or without an unboxing video, may not be eligible.

If your claim is approved, we will arrange pickup of the product at no cost to you. Items must be unused, unwashed, with original tags and packaging intact.


4. Replacement or refund

Once the product is received and checked, we will send a replacement (subject to stock availability). If a replacement is not available, or if you prefer, we will issue a full refund.

Refunds are processed to the original payment method within 2 working days of approval. Depending on your bank, it may take a further 5–7 working days for the amount to reflect in your account.


5. What is not considered a defect

  • Handloom character: Slight irregularities in weave, minor slubs, and small variations in colour or motif are natural signs of handcrafted textiles, not defects
  • Colour variation: Colours may appear slightly different from the photographs due to lighting and screen settings.
  • Fashion jewellery: Our jewellery is fashion (non-precious) jewellery. Gradual changes in finish from contact with water, perfume or sweat are normal and not covered.

6. Order cancellation

You may cancel your order before it is dispatched by contacting us on WhatsApp or email. A full refund will be issued to the original payment method.

Orders cannot be cancelled once dispatched.

We reserve the right to cancel an order due to stock unavailability, a pricing error or suspected fraud. In such cases, you will receive a full refund.


7. Cash on Delivery

We do not offer Cash on Delivery. All orders are prepaid.


9. Contact

Lakshnam Classics

Address: No. 2117 BLOCK 2, 11TH FLOOR
Prestige Windsor Park
RAJIV NAGAR POONAMALEE HIGH ROAD
Vanagaram, Chennai - 600095
Tamil Nadu

Email: lakshnamclassics@gmail.com

Phone / WhatsApp: +91-63850 74810


Support hours: 10:00 a.m. – 6:00 p.m., Monday to Saturday