Shipping policy

Shipping Policy

Last updated: [01-Oct-2026]

This Shipping Policy applies to all orders placed on www.lakshnam.com, operated by Lakshnam Classics.

1. Where we ship

We currently deliver across India to all serviceable pincodes. You can confirm delivery to your pincode on the product page or at checkout.

We do not ship internationally at present. For international enquiries, please write to lakshnamclassics@gmail.com and we will let you know as soon as it becomes available.

2. Payment before dispatch

All orders are prepaid. We accept UPI, credit and debit cards, net banking and wallets through our secure payment partner, Razorpay.

Cash on Delivery (COD) is not available.

3. Order processing time

Orders are packed and dispatched within 1–2 working days of payment confirmation. Orders placed on Sundays or public holidays are processed on the next working day.

4. Delivery timelines

Orders are typically delivered within 5–8 working days of order confirmation. Deliveries to remote locations or the North-East may take a few additional days. During festive seasons, sale periods or events outside our control (weather, strikes, courier disruptions), timelines may extend. We will keep you informed if your order is delayed.

5. Shipping charges

Shipping charges are calculated at checkout based on your delivery pincode and order weight, and are shown clearly before you pay.

Enjoy free shipping on orders above ₹1500

6. Tracking your order

Once your order is dispatched, you will receive a tracking link by SMS, email and/or WhatsApp. You can also contact us on +91-6385074810 for an update at any time between 10 a.m. and 6 p.m.

7. Receiving your order - please record an unboxing video

Because we do not accept returns, we ask every customer to record a continuous, unedited video while opening the package, starting from the sealed parcel. This video is required to raise any claim for damage, a missing item or an incorrect product (see our Refund Policy).

If the outer package appears tampered with or damaged, please refuse the delivery or note it with the delivery partner, and inform us within 24 hours.

8. Incorrect address or failed delivery

Please make sure your name, full address, pincode and phone number are correct at checkout. If a shipment is returned to us because of an incorrect address, repeated unavailability or refused delivery (other than for a tampered package), we can re-ship the order with re-shipping charges payable by the customer, or refund the order value minus shipping charges incurred in both directions.

9. Contact

Lakshnam Classics

Address: No. 2117 BLOCK 2, 11TH FLOOR
Prestige Windsor Park
RAJIV NAGAR POONAMALEE HIGH ROAD
Vanagaram, Chennai - 600095
Tamil Nadu

Email: lakshnamclassics@gmail.com

Phone / WhatsApp: +91-63850 74810

Support hours: 10:00 a.m. – 6:00 p.m., Monday to Saturday